Find answers to your most common questions about OnCleaning’s cleaning services in London.Get all the details you need to know before booking our top-rated house cleaning services

Below is a list of the most frequently asked questions about our cleaning services. We hope they will be helpful.

What towns do you service?

We provide cleaning services in Kingston London and all around major towns in London.

Including: 

  • Kingston Upon Thames
  • Esher
  • Morden
  • Sutton
  • Mitcham
  • Molesey
  • Claygate
  • Hounslow
  • Surbiton
  • Brentford
  • Worcester
  • New Malden
  • Teddington
  • Twickenham
  • Wallington
  • Chessington
  • Long Ditton
  • Wimbledon
  • Roehampton

If you’re unsure whether we cover your area, please give us a call, and we’ll be happy to assist you

Are your cleaners trained and experienced?

Yes, our domestic cleaners are extensively trained, experienced, and dedicated to providing high-quality cleaning services

What safety measures do you have in place during the cleaning process?

Our cleaners adhere to strict safety protocols, including wearing protective gear when necessary and using safe cleaning practices ensuring a secure environment.

What all is included in your cleaning service?

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.

How do you handle complaints or feedback from clients?

We take client feedback seriously and have a responsive customer service team to address any concerns or complaints promptly and effectively. We offer 100% satisfaction guarantee.

What is green Home Cleaning?

We pamper all our clients with our Eco-friendly house cleaning. There is no extra charge for this, The difference is that your home is cleaned with Natural Cleaning Products of harsh cleaning chemicals.

Do you furnish the cleaning supplies?

Yes. We furnish everything needed to clean your home free of charge.

Do I need to do anything before you arrive?

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.

Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

How will you enter my home on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with:

1. You may give us a key.

2. You can leave a key under a door mat the day of cleaning.

3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.

What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. That is why we offer a 48 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 48-hour of your cleaning, and we will return to re-clean the area you are dissatisfied with, at no cost to you.

How and when do I pay for my cleaning services?

We require payment before the time of service. We accept most major credit cards, debit card payments and payment by check or cash. If you would like to pay for services using your credit card, please call 033-11-84404  to pay for your cleaning services online.

Are your cleaning products eco-friendly?

Yes, we use environmentally-friendly products that are safe for your family, pets, and the environment.

How do you ensure consistency in cleaning quality?

We have a thorough training program for our cleaners and regular quality checks to ensure consistent cleaning standards

Do you offer customizable cleaning packages?

Yes, we offer customizable cleaning packages tailored to your specific needs and preferences

How do you handle special requests or specific cleaning instructions?

We are happy to accommodate special requests or specific cleaning instructions. Simply inform us in advance, and we will tailor the service to meet your needs

Do you offer a satisfaction guarantee?

Yes, we stand behind the quality of our service and offer a 100% satisfaction guarantee. If you are not happy with the cleaning, we will work to make it right.

Are you insured?

Yes. OnCleaning London is fully insured with up-to £2 million liability insurance to protect your home and to give you peace of mind.