When it comes to keeping your home or business clean, hiring a professional cleaning service can make a world of difference. But with so many cleaning companies in Southampton, how do you choose the right one? As the owner of a cleaning business serving both Portsmouth and Southampton, I’ve met many clients who felt overwhelmed by their choices before finding us. That’s why I created this ultimate guide—to help you make an informed decision and choose a cleaning service that’s reliable, affordable, and perfect for your needs.
Why You Should Hire a Professional Cleaning Service
Let’s face it—life gets busy. Whether you’re a full-time professional, a parent, or managing a business, cleaning often takes a back seat. Here’s why hiring a cleaning service is worth it:
Saves you time and stress
Delivers expert-level cleaning
Uses the right tools and eco-friendly products
Offers flexible schedules
Helps maintain a healthier environment
But not all cleaning services are created equal. That’s why selecting the right one is essential.
Key Factors to Consider When Choosing a Cleaning Service in Southampton
1. Check for Local Experience and Reputation
I always tell potential clients—go local! A cleaning company based in or near Southampton will understand the area, respond quickly, and be more accountable. Look for:
Local Google reviews
Recommendations on Facebook groups
Business listings on Yell or Trustpilot
You can also ask friends, neighbours, or coworkers for referrals. Word of mouth is gold.
2. Understand the Range of Services Offered
Cleaning services vary. Some focus on domestic cleaning, while others specialise in commercial spaces or niche tasks like oven or carpet cleaning. Make sure the company offers:
General residential cleaning
End of tenancy cleaning
Deep cleaning
Office and commercial cleaning
Upholstery and carpet cleaning
At OnCleaning, we provide a full range of both residential and commercial cleaning services, which makes us a one-stop solution for our Southampton clients.
3. Is the Company Insured and Vetted?
Never overlook this. Professional cleaning companies should be fully insured and vet their staff. You’re inviting someone into your private space—trust matters.
I personally ensure that every member of our team at OnCleaning passes background checks and training sessions before stepping into a client’s home or office.
4. Look for Transparent Pricing
Hidden charges can sour the deal. A reputable company will offer clear, upfront pricing with no surprises. Ask for a quote in writing and make sure it includes:
Hourly or flat rates
What’s included (products, tools, travel)
Any minimum booking duration
Cancellation policy
We pride ourselves on transparent quotes and honest service. You’ll always know what you're paying for with us.
5. Read Online Reviews and Testimonials
What are others saying? Check multiple platforms—Google, Yelp, Trustpilot, and even social media. Look for:
Consistent 4 or 5-star reviews
Mentions of punctuality, thoroughness, professionalism
Response from the company to feedback (positive or negative)
This shows how the business values its customers.
6. Ask About Cleaning Products and Equipment
If you have allergies, pets, or children at home, make sure the company uses eco-friendly or hypoallergenic products. At OnCleaning, we use safe, non-toxic products for all homes unless the client requests otherwise.
Also, a good cleaning company will bring its own professional-grade equipment, so you won’t need to supply anything.
7. Inquire About Customised Cleaning Plans
Every home and office is different. You might only need weekly cleaning or prefer a one-off deep clean before a party. The best cleaning companies will:
Tailor their services to your needs
Offer flexible scheduling (weekly, bi-weekly, monthly, or ad-hoc)
Work around your availability
At OnCleaning, we offer flexible cleaning packages in Southampton that suit your schedule and budget.
8. Check for Satisfaction Guarantees
What if you’re not happy with the service? A reliable cleaning company should stand by its work and offer a satisfaction guarantee or re-clean policy.
We guarantee satisfaction. If something’s not up to standard, we’ll come back and fix it—no questions asked.
Questions You Should Ask Before Booking a Cleaner in Southampton
To make the decision easier, here’s a list of smart questions to ask any cleaning company:
Are you insured and DBS checked?
Do you bring your own equipment and supplies?
What’s included in your standard clean?
Are there any extra fees?
What happens if I’m not satisfied?
Can I change or cancel my booking?
Do you offer discounts for regular bookings?
Asking these questions can save you time, money, and future frustration.
Warning Signs to Avoid When Hiring a Cleaning Service
Unfortunately, not every cleaning service in Southampton operates with professionalism. Watch out for:
🚫 No website or verifiable contact details
🚫 No insurance or unclear policies
🚫 Overly cheap prices (you often get what you pay for)
🚫 No reviews or only negative feedback
🚫 Pushy sales tactics
If it feels off—it probably is.
Benefits of Hiring a Local Southampton-Based Cleaning Company Like OnCleaning
Here’s why many of our Southampton clients choose us over national chains:
✅ Fast and reliable local support
✅ Personalised service and direct communication
✅ Consistent, friendly cleaners you can trust
✅ Knowledge of local property types and cleaning needs
✅ Better flexibility for emergencies or last-minute bookings
We’re proud to be a part of the Southampton community, and we bring that local commitment to every job.
What Sets OnCleaning Apart?
I started OnCleaning with a clear goal: to deliver honest, reliable, and high-quality cleaning services. Here's what makes us stand out in Southampton:
Fully insured and DBS-checked cleaners
100% satisfaction guarantee
Eco-friendly cleaning solutions
Residential and commercial expertise
Transparent pricing, no hidden fees
Flexible scheduling, easy booking
Our clients love our attention to detail, punctuality, and the fact that we genuinely care about their spaces.
How to Book a Cleaning Service in Southampton
Booking with us is easy and straightforward. You can:
Visit our website: https://oncleaning.pro
Fill out the quote form with your cleaning needs
Get a quick call or email from our team
Choose your date and time
Relax and let us do the hard work!
We’re always here to help with one-off, weekly, or deep cleaning in Southampton.
Final Thoughts: Make the Right Choice for a Cleaner Home or Office
Choosing the right cleaning service doesn’t have to be hard. Focus on reputation, experience, transparency, and customisation. Whether you need help once a month or want your office sparkling clean every week, the right cleaning partner will save you time and give you peace of mind.
If you’re looking for a trusted cleaning service in Southampton, I’d love to chat and see how OnCleaning can help. Our goal is to exceed your expectations—every time.
Ready to book or have questions?
Visit https://oncleaning.pro or call us today to get your free, no-obligation quote.